Job Description

We are looking for a Call Centre Agent to join our organization. The ideal candidate will be responsible for handling inquiries, providing information about our organisation, and providing on-call assistance. The Call Centre Agent will be the first point of contact for our organisation and will play a crucial role in ensuring engagement with the public. The successful candidate should have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks simultaneously.

Responsibilities:

• Answer incoming calls and respond to public inquiries.
• Provide information about our organization and services.
• Assist with customer inquiries and complaints.
• Handling inquiries and responding to customers via phones, emails and WhatsApp.
• Directing inquiries to appropriate personnel or department
• Provide information about events and initiatives.
• Resolve complaints and issues.
• Maintain accurate records of interactions.
• Respond to emails.

Education Requirements / Qualifications:

• At least three O Levels and a full O level Certificate, including English Language.
• Diploma/Undergraduate degree in Marketing, Communications, or a related field is an advantage.
• Experience/knowledge of Microsoft Office.